Frequently Asked Questions
Beauty Bar Online Store
Do I need to register and set up an account to be able to order?
Registration is not required to place an order. However, we encourage you to do so for your convenience. As a registered user, there is no need to input your information each time you order. You can also track your purchases, and you will be informed of upcoming promotions.
How do I register?
From the Beauty Bar online store homepage, register by clicking on the ‘Sign In’ link next to the search bar.
You will be directed to this page: http://shop.beautybar.com.ph/customer/account/create/ where you can begin to create your account. Fill out all the required fields clearly and correctly. Remember to confirm your email address.
Are items saved in my shopping cart reserved under my name?
Saving items in your shopping cart does not mean a reservation. This facility allows you to keep track of what you want to buy until you are ready to make your purchase. While Beauty Bar ensures that all items are adequately stocked, it is possible that the item you saved in your cart may be unavailable by the time you make the purchase. When this happens, you can pay for the items that are available and keep the out-of-stock items saved in your cart. You can visit the site regularly to check on their availability; but if you are a registered user, you will be notified by a customer service representative about restocks.
Placing an Order
How do I place an order?
All orders are placed online through the site. Simply click on the product you wish to purchase, click on the ‘Add to Cart’ button, and proceed to either purchase additional items or to the checkout page.
When is my order processed?
Orders are processed 8:00 AM-12:00 NN from Monday to Friday. Orders placed on non-business days (Saturday, Sunday and holidays) will be considered orders placed on the next business days.
How soon will my order be processed?
All orders are processed after payment has been confirmed. If you ordered anytime from 12:00 AM to 12:00 NN, your order will be processed on the same day (save for orders made on Saturday, Sunday, or holidays). If you ordered anytime from 12:01 PM to 11:59 PM, your order will be processed on the next business day.
Can I cancel my order?
Since it would not be possible to change or cancel orders, it is highly recommended that all information and order details be reviewed and finalized before confirmation.
What are my payment options?
All transactions are done through PesoPay.
Where do you deliver?
Delivery is limited to addresses within the Philippines.
- The customer is responsible for providing the correct and complete delivery details:
- Name of recipient
- House no. or lot/block/phase no., street name, subdivision, barangay, town, province and zip code
- Unit no., floor building name, compound, street name, barangay, town, province and zip code
Kindly keep in mind that the use of abbreviations is highly discouraged. If delivery was not completed due to erroneous details, the customer will be charged for re-delivery to correct address.
How will my order be delivered?
Orders will be delivered by our official courier aCommerce.
How much do I have to pay for delivery?
Orders will be charged a flat rate of ₱200 unless it qualifies for free delivery.
How will I qualify for free delivery?
For FREE delivery, the order should be worth at least ₱1,500
When will my order be delivered?
Orders will be delivered within 3-5 business days. Deliveries are made from 4:00 PM to 7:00 PM from Monday to Saturday.
I cannot receive the package myself. Can I ask someone else to receive it for me?
To protect the customer, packages will only be surrendered to the person whose name is indicated in the delivery receipt and must present a proof of identification. However, in cases where the recipient cannot be physically present, he/she must provide his/her assigned representative with proof of identification and an authorization letter.
Returns and Exchange Policies
What should I do if I receive damaged items?
Beauty Bar takes utmost care to ensure that all products are properly wrapped, packed and sealed to prevent leakages and breakages. In case of receipt of damaged items, please report thru email (firstname.lastname@example.org) or Customer Support hotline (+63 2 8305000) within 2 days from receipt of delivery.
Returns will not be processed without prior notification either through phone or email.
What are needed to have the damaged item replaced?
Damaged items should be returned with its original packaging complete with labels and tags. The original sales invoice should also be sent back with the items.
Will the damaged item be replaced immediately?
Upon receipt of the damaged item, Beauty Bar will evaluate and confirm if the item is acceptable for exchange. The following items shall not be accepted:
- Damage caused by customer’s improper handling
- Items already opened/ used (for hygiene reasons)
Once item is approved for replacement, Beauty Bar will give the customer a unique credit code to be used as reference for the approved exchange transaction.
Is it possible to get a different item to replace my original purchase?
Beauty Bar will replace the damaged item with exactly the same item in good condition. If the item is no longer available, Beauty Bar will coordinate with the customer for a suitable replacement.
Is there a fee for delivery of the replaced item?
No there isn’t. Delivery of the replacement item to the customer shall be free of charge.